Paratus Teknoloji A.Ş.
Remote Hands
Our Remote Hands service delivers professional onsite technical support for initial deployments, hardware upgrades, and critical interventions at your data center locations.
With guaranteed response times under 2 hours in Istanbul, and under 6 hours in Izmir and Ankara, we provide fast and secure solutions for all your mission-critical operations.
- Experienced Technical Team
- Custom SLA Agreements
- International Support
- Hardware Procurement Assistance
Have a Question?
Find answers to our most frequently asked questions about Remote Hands below. If you need more information, please get in touch directly.
Contact UsRemote Hands is an onsite technical support service that allows our engineers to perform physical interventions on your systems on your behalf.
Operations include hardware replacements, initial rack installations, system upgrades, and faulty component swaps at your data center.
After receiving your detailed request, our team contacts you with an estimated arrival time. Once onsite, we follow your instructions carefully during and after the intervention, then confirm completion before closing the ticket.